Returns and Exchanges
We ship using a tracking service. You will receive a tracking number once order is shipped. Once the order shows delivered by the carrier, we no longer take responsibility for the order. If your order shows that it has been delivered, it is advised that you check with the carrier for any delivery issues.
Please email firstname.lastname@example.org to arrange return/exchanges. We cannot be held responsible for any delays for parcels returned without a tracking number. Please quote your tracking number on any further communications regarding your returns. We cannot accept any exchanges or returns of any item after 14 days from the original purchase date.
All returns must be in unused / resalable condition and in its original packaging.
Return postage, packing, and insurance and direct costs may not always be refunded. Please retain proof of postage to facilitate claims should goods be lost in transit.
If for any reason you are unhappy with your purchase, return it to us within 10 days of the original invoice date in an unused condition for a full* refund.
*Full refund equals the product price and does not include the original shipping costs we paid to send it to you if the shipping was the free shipping promotion.
WE DO NOT CHARGE A RESTOCKING FEE.
When you send your item back to us, you can expect a refund in the same method of payment originally used for purchase within 14 days of us receiving your return. If you require any further information regarding refunds please contact us on 877-657-Thud (8483).
(Thudguard® Returns) 4984 Dubonnet Dr. Sparks, NV 894364984
Items returned because they are damaged, defective or incorrect
If you are returning an item because of an error on our part, we will email you a prepaid return label and ship you out the correct item once the original item is returned.
You will receive your refund within 14 days of returning your order via the same method you used to pay for the order.
If you are returning an order due to an error on your part we will refund your payment excluding the postage**. If you would like a replacement item sent - you will need to pay for the second postage. You can do this by purchasing the correct item again, this will have no effect on your pending credit.
If a parcel is returned to us because there was no one in to receive the parcel and you did not collect it from the depot or contact them to rearrange the delivery we will not pay the postage to send it a second time. Nor will we refund the postage to you if you choose to cancel the order.
**If the order was shipped using our free shipping promotion, we will deduct the original shipping costs from your refund which is usually $3.50+-
Whilst we try to make every effort to ensure that all product information given is correct, some changes may have to be made without prior notice being given. All prices are subject to review from time to time.
If you change your mind after you have submitted an order, or have ordered in error, you have the right to cancel at any time up to 14 days following receipt of the goods. Please inform us as soon as possible by e-mail at email@example.com to allow us to cancel the order if it has not been processed. If it has been processed and you have received the goods and wish to return them, please contact us to arrange a refund. Please note that the cost of returning unwanted goods ordered in error is the responsibility of the customer.